Frequently Asked Questions

Yes, we guarantee 100% authenticity of all the products available on our website. We source our merchandise directly from the brands or authorized dealers to ensure that each item is genuine.

How do I place an order?

Placing an order is easy. Just browse through our collection, select the items you wish to purchase, choose your size, and add them to your cart. Once you’re done, proceed to checkout, fill in the required information, and complete your purchase.

Can I cancel or modify my order after placing it?

Once an order is placed, we work quickly to process and ship it. Therefore, we are unable to cancel or modify an order once it has been confirmed. Please make sure to review your order carefully before confirming your purchase.

What payment methods do you accept?

We accept various payment methods including credit/debit cards, PayPal, Zip and Afterpay and other direct deposit on high ticket item options. Please visit our Payment Options page for more information.

How can I track my order?

After your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on the Australia Post website.

What is your return policy?

We accept returns, provided that the items are in their original condition, with all tags attached and in the original packaging and a legitimate and authentic reason for the return or exchange . For more information, please visit our Return and Refund Policy page.

How do I care for my purchased items?

Care instructions can be found on the product page and on the care label attached to the item. We recommend following these instructions closely to ensure the longevity of your product.

How Long does shipping take?

Sydney: 1-2 days
Melbourne Metro: 1-2 days
Queensland Metro: 1-2 days
Adelaide: 2 days
Western Australia: 3-4 days

Do you have an express same day shipping?

In Sydney online we have a same day express shipping from 9:00am to 7:00pm for a $150 fee.

What state are your goods shipped from?

We ship from Sydney, New South Wales